Our Shipping Policy
Important Details
Shipping Policy: 1. Processing Time: • Orders are typically processed and dispatched within 1-2 business days after payment verification. 2. Shipping Methods: • We offer standard shipping through reputable carriers to ensure timely and reliable delivery. 3. Shipping Rates: • Shipping costs may vary depending on the size and location of your order. • We strive to provide competitive shipping rates to offer you the best value for your delivery. 4. Delivery Time: • Estimated delivery times may vary based on your location and the shipping method selected during checkout. • Standard shipping usually takes 3-7 business days for domestic orders and 7-14 business days for international orders. • Please note that unforeseen circumstances or customs delays may affect delivery times, but we’ll do our best to keep you informed. 5. Order Tracking: • Once your order is shipped, we’ll provide you with a tracking number via email. You can use this number to monitor your package’s status. 6. Address Accuracy: • It is crucial to provide accurate and complete shipping information during checkout. We cannot be held responsible for delayed deliveries or non-deliveries due to incorrect addresses. 7. International Shipping: • For international orders, customers are responsible for any customs duties, taxes, or import fees that may apply. 8. Order Modifications: • To ensure timely processing, we are unable to make changes to orders once they are placed. Please review your order carefully before completing the purchase. 9. Shipping Restrictions: • At this time, we only ship to select countries. Please check the list of eligible countries during checkout. 10. Lost or Damaged Packages: • While we strive for a smooth shipping experience, unforeseen incidents may occur. If your package is lost or damaged during transit, please contact our customer support team, and we’ll work diligently to resolve the issue.
For any further inquiries or clarifications regarding our shipping policy, don’t hesitate to contact our customer support team. We are committed to ensuring your satisfaction and providing a seamless shopping experience at Outcast Fightwear.
Returns and Refunds
Everything You Need to Know
Returns Policy:
1. Returns Eligibility: - We want you to be completely satisfied with your purchase from Outcast Fightwear. If you're not entirely happy with your order, we accept returns within 30 days of the delivery date.
2. Items Eligible for Return: - To be eligible for a return, the item must be in its original condition, unused, and with all original tags and packaging intact.
3. Return Process: - To initiate a return, please contact our customer support team at outcastbjj@hotmail.com. They will guide you through the process. - Please ensure the item is securely packaged and include the Return number on the outside of the package to facilitate the return process.
4. Return Shipping: - Customers are responsible for the return shipping costs, except in cases where the item is defective or damaged upon arrival. We recommend using a trackable shipping service to ensure the safe delivery of your return.
5. Refund or Exchange: - Once we receive and inspect your return, we will process your refund or exchange. If eligible, refunds will be issued to the original payment method, excluding any shipping charges. - If you prefer an exchange, we will send the replacement item as soon as possible.
6. Damaged or Defective Items: - In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or issue a full refund, including return shipping costs.
7. Processing Time: - Please allow 5-7 business days for us to process your return and issue the refund or exchange.
8. Contact Information: - If you have any questions or need assistance with your return, please reach out to our customer support team at outcastbjj@hotmail.com
At Outcast Fightwear, we value your satisfaction and strive to make the returns process as smooth as possible. If you have any concerns or special requests, do not hesitate to contact us. We are here to ensure your shopping experience with us is nothing short of exceptional.
